This training course will introduce you to new skills that will help increase your performance and the support you offer your team, department and manager.Medium of Instruction: English Duration of the program: 16 hoursImagine being able to sell benefits, not just features and how to close the sale skilfully and adeptly, in such manner as to leave the customer satisfied with the whole process. On this workshop, delegates will return to their business, feeling confident, focused and ready to put everything they have learned into practice.
We build on existing sales skills as well as supporting delegates’ understanding of their client base and how both new and existing clients can be developed. Delegates will also have the opportunity to understand the personality differences that influence buying and selling, leaving participants able to adapt their sales techniques to the customer type.
- Understand the relationship between training and the organization
- Appreciate the three main training and development perspectives
- Understand what are and what are not training needs
- Detail the benefits and difficulties with training needs analysis
- Perform a training needs analysis
Our target audience are executives who need to use
- What is Training?
- Training and Development Perspectives
- The Fragmented Approach
- The Formalized Approach
- The Focussed Approach
- The Training Cycle
- Training Need analysis
- The Need
- Not Everything in a training need
- Benefits of Training Need analysis
- Difficulties with Training Need analysis
- Performing a Training Need analysis
- Steps in performing a Training Need analysis
- Business performance areas
- SWOT Analysis
- Organisation Performance Gaps
- Internal Factors
- Organisation Constraints
- Organizational Culture
- Organizational Change
- External Factors
- Organisation Gap analysis
- Performance Objectives
- External and Internal Organizational performance gaps
- Employee / Team Performance Gaps
- Prioritizing your training needs
Here is what some of the previous participants of this program had to say:
“We learnt a lot of new techniques which will help us to implement in our organisation”
“It was brought across to us in a such a way that we have go back and implement”
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.
